Menu
Cart 0

Simply Said Signs FAQ

Personalization Information:

Please include the personalization information for your sign in the special notes to seller section when checking out. If you would like a color different from the sample, please indicate this here as well.

Custom Designs:

We always welcome your ideas. If you have an idea of a sign you would like to create such as a custom shape, layout, etc., please contact us at info@simplysaidsigns.com with your ideas and we can let you know if it would be something we can do. Some of our best sellers have come from our customers.

Payment Options:

We accept all major credit cards and PayPal for your convenience.

Discount Codes:

If you have a discount code, please enter it at checkout to receive your discount. Most codes can any be used once per customer and are valid only on orders place on our website. Website discounts will not be honored on in person purchases.

Sales Tax:

6% sales tax will charged to any orders being shipped to any address within Pennsylvania.

Order Processing & Shipping:

Most items are made to order and can take 7-21 days for us to create. These times may increase during peak holiday seasons. If you need an item by a certain date, please let us know to see if we can accommodate your schedule. We make every effort to create orders as quickly and as efficiently as possible.

Most items are shipped via USPS Priority Mail and include tracking and insurance. Most items are received within 2-3 days within the USA. This time may increase during busy holiday seasons. Once your order has shipped, we will contact you with the tracking information. Some of our items such as our magnets are shipped USPS first class and may take up to a week to ten days to arrive. We can offer expedited shipping such as USPS Express Priority, UPS or FedEx overnight delivery for an additional fee.  We will ship to the address you provide so please be sure it is correct. If your order is returned to us due to an incorrect address provided by you or you do not pick up your item in a timely manner after the shipper notifies you that you have a package, you will need to pay to have your order reshipped to you. Shipping charges shown are an estimate and the actual charge may be less. If actual shipping & handling charges are less than what you were charged at the time of purchase, we will refund the difference.

Local Pickup:

Local pickup is available for those in the  Gilbertsville PA area. Please select the local pickup shipping option at check out.

Return Policy:

You may return any non personalized item in new, unused condition by contacting us within 5 days of receiving the item. Once returned item is received by us within 14 days of return approval we will issue a refund less any shipping charges in the same manner you paid.
Buyer is responsible for all return shipping charges.
Personalized and custom items are non-returnable. If an error is made by us on your personalized or custom item, we will send a replacement free of charge. If the error is on your part (for example, you provided the incorrect information), the item in non-refundable. In some instances we may be able to provide a replacement at a discounted cost to you.

Cancellations:

All order cancellations requests must be received within 24 hours of placing the order. Please contact us info@simplysaidsigns.com to cancel an order. We cannot cancel or issue a refund for any order that has already been started.